Refund policy

Return & Refund Policy

At Ballin & Livin, we want every customer to feel confident in their purchase. If there is an issue with your order, please contact us as soon as possible so we can help.

Returns and Exchanges

Returns or exchange requests must be submitted within 7 days of receiving your order.

To be eligible, items must be:

  • Unworn
  • Unwashed
  • Free from stains, odors, damage, or signs of wear
  • Returned with original tags and packaging where applicable

Items that do not meet these conditions may be refused.

Size Exchanges

If you ordered the wrong size, you may request a size exchange within the return period.

Size exchanges are subject to availability. If the requested size is sold out, we may offer:

  • Another available size
  • Store credit
  • Another suitable resolution agreed with the customer

Customers are responsible for return delivery costs for size exchanges unless the error was made by Ballin & Livin.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product or size, contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

If the issue is confirmed to be our error, Ballin & Livin will arrange an appropriate replacement, exchange, refund, or other resolution at no additional cost to you.

Refunds

Approved refunds will be issued to the original payment method where possible.

Once approved, please allow time for your bank or payment provider to process the refund.

Original delivery charges are generally non-refundable unless the return is caused by an error on our part or the item arrived defective.

Non-Returnable Items

We may not accept returns for:

  • Items worn or washed
  • Items damaged after delivery
  • Items returned outside the return period
  • Items without required tags or packaging
  • Final-sale or clearance items, where clearly marked before purchase
  • Gift cards

Return Shipping

Customers are responsible for the cost and safe return of items unless the return is due to an incorrect, damaged, or defective item supplied by Ballin & Livin.

We recommend using a delivery method that provides tracking where available.

Ballin & Livin is not responsible for return packages lost before they reach us.

Exchanges and Limited Stock

Some Ballin & Livin releases are produced in limited quantities.

Because of this, we cannot guarantee that the same product or size will still be available when an exchange is requested.

How to Request a Return or Exchange

Contact us before returning any item.

Include:

  • Your full name
  • Order number
  • Item you wish to return or exchange
  • Reason for the request

Do not send an item back without first receiving return instructions from Ballin & Livin.

Contact

For return, exchange, or refund requests, contact:

Ballin & Livin
Email: ballandlive868@gmail.com